Terms & Conditions

Use of this web-site and orders placed on it are accepted under the following terms & conditions. These terms and conditions will be governed and construed in accordance with the laws of England and Wales. They form the basis of a contract between the person or company (the Customer or You) purchasing the goods from Goldfarben Ltd (The Company or we/us)

The acceptance of the Companies quotation (or any part thereof) or the acceptance of goods delivered by the Company shall be deemed to be acceptance of these terms and conditions of sale.

This information is to the best of our knowledge and belief accurate. However we make no guarantee of results, and assume no liability .

INTELLECTUAL PROPERTY & CONTENT

All trademarks, logos, images and content remain the property of Goldfarben Ltd. You are not permitted to reproduce, duplicate or manipulate any of the content and/or images without the explicit written consent of the Company, unless for personal use.

ACCURACY OF CONTENT

All information displayed on this website (verbal or written) is for guidance only and is provided in good faith and without warranty, and although every effort has been made to ensure all the product details, descriptions & prices are correct they are for guidance purposes only and not binding. Every effort is made to ensure that the colour and design of the product appear as accurately as possible, however the actual colours you will see can vary dependent upon your computer equipment and as such we cannot guarantee that the goods on delivery will reflect the colour on your computer.

Any links from this site are for convenience purposes only and should not be deemed as an endorsement for the products or services therewith. Goldfarben Ltd shall not be liable to any person for loss or damage arising from the use of the information contained within this site or in any linked sites. 

VAT

Where applicable VAT will be charged. A VAT invoice can be supplied on request.

DELIVERY

Ordered items will be despatched by our nominated courier company on a signed-for service. Goldfarben Ltd accepts responsibility for ensuring your order is received by the courier company, and that their paperwork is completed accurately. However, we do not accept responsibility for errors made by courier companies. In the event that they arrive to find there is no-one to accept delivery the buyer will be responsible for any re-delivery charges. Please note that any delivery which involves a major water crossing will incur additional charges as will deliveries to some of the more remote areas of the British Isles. We always pass these charges on to the buyer at our cost + VAT. If you are unsure about how much delivery will be then contact us before making your purchase.

PAYMENT TERMS

We require cleared funds prior to despatch of goods. We accept payment by Paypal, including major credit cards, at checkout in the on-line shop, or by BACS (ask for bank details).

PACKING & TRANSPORT

We will ensure that all orders are packaged in a way suitable for the product and the method of despatch. If there are any vehicular restrictions that will prevent delivery being made it is your responsibility to inform us so that alternative arrangements can be made. In order for us to process any insurance claim the item must be checked on delivery. Any delivery that is signed for either without checking or as ‘unchecked’ will invalidate the returns procedure and insurance. 

REFUNDS & RETURNS 

You may return any item to us for any reason for refund or exchange, at our discretion, within 7 days of receipt. The Customer must call Goldfarben Ltd for a Returns Number before returning any items. The item must be returned in its original packaging and condition and be fit for re-sale. All postage costs are the responsibility of the customer. The Company reserves the right to charge a realistic fee for repackaging if the product is returned due to the Customer changing their mind. Everything that we send out is checked prior to despatch. We recommend that on receipt you check the items before signing for them as once the goods are signed for, we will not accept any claims for damages. If you sign for the goods as ‘unchecked’ we will not accept any claims for damages that are discovered at a later time.

If an item arrives damaged, we need to be notified within 7 days of receipt along with a full explanation and where appropriate, photographic evidence. We will either replace the damaged/faulty goods or refund the item at our discretion. If the customer decides to cancel the order after despatch, they will fall liable for the cost of the delivery to them and also for the return. Please obtain proof of posting when returning an item to us and use a signed for method, as we cannot accept responsibility for items not received. Goods ordered in error will need to be returned at the Customer’s expense.

WARRANTY 

No condition or warranty is expressed or to be implied as to the suitability of goods supplied by the Company for any particular purpose or for the use under or in accordance with any specific conditions (irrespective of whether or not such purpose or conditions may be known to the Company) unless the Company otherwise specifies in writing. If the product fails due to a manufacturing defect, we will replace the affected part at our discretion. If the product is found to be faulty due to negligence or misuse by the customer, then no refund will be made and the warranty will be declared void. The warranty is only on a Return to Base basis and the expense of transportation is to be borne by the buyer. Any alterations to the product will invalidate the warranty.

FORCE MAJUERE

Every effort will be made by the Company to carry out its contract with the customer, the performance of the contract is subject to cancellation by the Company or if such reasonable variation as the Company may consider appropriate as a result of inability to secure labour, materials or supplied or as a result of any act of God, war, strike, lock-out or other labour disputes riot, civil commotion’s, fire, flood, legislation, breakdown, accident or any other causes whatsoever beyond the control of the Company.

LIABILITY

We accept no liability for any damages to property or life as a result of incorrect use of the products. We suggest that you carefully test the product on a non-critical area before committing to full scale production. Do not book tradesmen or arrange schedules of work around the products until you have them in your possession. We accept no liability for delays that may be caused due to an item being out of stock or a delivery being delayed due to issues related to the carriage.